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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

• Perform analysis, and configuration changes in the Salesforce platform.

• Conduct robust unit testing and provides support for subsequent release testing.

• Provide escalated support for applications in production.

• Formulates and defines systems scope and objectives for complex business processes, based on industry best practices and Truist’s IT objectives.

• Acts as the liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the business analyst profession.

• Leads Salesforce.com CRM solution design sessions and is able to drive out functional requirements and design.

• Possesses knowledge of the Salesforce platform, including the foundational concepts of the application and the functions contained within.

• Deep understanding of the CRM functional domain (Customer Relationship Management) and proven experience with Sales & Service users.

• Has a deep understanding of the Agile methodology and collaborates with team members to incorporate rigor and accountability across all phases of the process.

• Ensures all requirements are fulfilled by the technical design.

• Collaborates with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements.

• Applies industry best practices to improve Truist’s current processes.

• Develops recommendations to improve processes or techniques.

• Determines the overall requirements gathering strategy and plans the requirements phase of the project including the work division strategy among the project BAs.

• Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary.

• Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process.

• Leads moderately complex projects and participates in larger, more complex initiatives.

• Solves complex technical and operational problems.

• Acts as a coach and mentor for teammates with less experience. May have people management responsibilities for a small team.

Minimum Requirements –
1. High School diploma or GED
2. Two years of experience as a developer or an equivalent combination of education and work experience
3.    Knowledge in information systems and ability to apply that knowledge in practice
4. Ability to manage competing priorities
5. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents
6. Experience participating in IT solutions 
7. Ability to communicate complex information in straightforward situation

Preferred Skills -

Experience with configuring the declarative aspects of the Salesforce.com platform.  Possesses the ability to directionally identify the proper Salesforce solution that can be used to address business capabilities and challenges.

• Salesforce.com Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications.

• Experience with driving and leading the functional aspects of Salesforce project, including being able to drive out solutions using the Salesforce platform.  Ability to configure most declarative aspects of the application.

• Bachelor’s degree and 6 years of experience or an equivalent combination of education and work experience.

• Banking or financial services experience.

• nCino application experience

• Experience with GIT, Ant, Jenkins and other deployment tools for Salesforce

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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