SunTrust and BB&T have combined in a historic merger of equals to create Truist, the sixth largest U.S. bank holding company. With 275 years of combined history serving clients and communities in high-growth markets, our new company will deliver the best of both companies’ talent, technology and processes.
Truist is committed and ready to hire bright, talented, motivated teammates to meet the challenges of the marketplace. Our mission is to create an inclusive and energizing environment that empowers teammates to learn, grow and have meaningful careers.
Client Care Center Careers!
At Truist, a Client Care Specialist works towards a single vision -- to make the world a better place to live by fulfilling our clients’ dreams. To achieve client service distinction, a Client Care Specialist is passionate about the client’s experience, conveys genuine compassion, empathy and respect for clients and team members, is results driven, enthusiastic and creative. A Client Care Specialist is empowered to solve problems accurately so that clients have an effortless experience that results in first call resolution and delight. These are vital positions that have an impact on millions of clients annually. Applicants must be fully available to work within the department hours which are Mon-Fri 8:00 AM-8:00 PM EST, Saturdays 8:00 AM-5:00 PM EST.
Minimum Requirements for ALL positions are:
- High School diploma or equivalent
- 1 – 2 Years Customer Service or Call Center experience
- Passion for delivering distinctive client service and helping others
- Demonstrated exceptional verbal and written communication skills
Preferred Requirements:
- Banking and/or call center experience
- Previous success within a performance driven environment
Come and join our winning team in one of the following Cities!
- Orlando, FL
- Cookville, TN
- Arlington, TX
- Greensboro, NC
- Whiteville, NC
- Wilson, NC
Digital/Customer Service Representative:
Handles inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services. Answers client questions within set standards. Resolves problems and complaints clients may have about banking products and services. Trains on our Company products, systems, policies and Contact Center sales skills and other procedures, client service and referrals.
Solutions Delivery (Inbound Sales):
Handle inbound calls from potential and existing customers, selling personal products and services and making referrals to mortgages, investments, trust, merchant services, personal and private bankers and small business banking. Processes sales and answers client questions within set standards. Make an active attempt to cross sell the full range of bank products and services to meet client’s needs. Will utilize effective sales and telephone techniques to build client relationships. Meets or exceeds sales goals. Sales Experience Preferred
Bank Support Specialist:
Escalation and Support Representatives are responsible for providing comprehensive service for client escalations and support on Consumer, Commercial, Wealth & Investment and other functions, which are elevated from contact center representatives, branches or escalated calls to the Office of the President. Act as client advocates which includes problem recognition, research, and resolution.
Fraud Claims Representative:
Fraud Claims Representatives are responsible for responding to calls for routine and complex client inquiries for SunTrust Bank products, while providing a positive experience that leads to client satisfaction and possibly expanding their relationship with the bank. Client Service Representatives act as client advocates and work to log and track client complaints and feedback in regards to Truist, our teammates, products and vendors.
CLICK HERE to join the Truist Talent Network. Thank you for your interest in Truist!